Erica De La Cruz is now Deputy Commissioner of Claims and Customer Services. The new program area includes Claims Services, Self Insurance Regulation and the Subsequent Injury Fund. Erica has served as Director of Claims and Customer Services since 2017. She oversaw the operations of customer service teams statewide that support the agency’s call center, processing DWC forms and contacting injured employees. Erica started working at DWC in 2005, where she held various positions and helped improve internal and external processes for named physicians before moving to Claims and Customer Services in 2012. She is a graduate of the Senior Management Development Program at the University of Texas Governor’s Center for Management Development.
Mary Landrum is the new Deputy Commissioner for Health and Safety, replacing Matt Zurek. As Deputy Commissioner, she will oversee the Office of the Medical Advisor, health care management, medical fee dispute resolution, workplace safety and return to work programs. Mary will continue to oversee the operations, training and certifications for the Designated Doctor program. Mary has over 30 years of healthcare industry experience. Most recently, she was Director of Designated Doctor Operations and Health Care Business Management at DWC. Mary joined DWC in February 2008 as Director of Medical Fee Dispute Resolution. Prior to joining DWC, Mary served as Director of Business Office Operations for Select Medical, where she oversaw day-to-day business operations, accounting and revenue cycle management at more than 100 outpatient physical therapy centers. Mary received her bachelor’s degree from Texas State University and attended the Governor’s Executive Development Program at the University of Texas LBJ School of Public Affairs. In 2018, the Workers’ Compensation Commissioner appointed Mary to a two-year term on the State Agency Council, which supports the Governor’s Commission for Women. Mary is currently in her second two-year term on the Council.
Kimberly Donovan is DWC’s new Deputy Commissioner of Operations and External Relations. The new program area includes Communications, External Relations and the Research & Evaluation Group. Kimberly has over 25 years of insurance and government experience. Before joining DWC in November, she was Chief Policy Analyst for the Office of Public Insurance Counsel (OPIC). Her responsibilities included managing agency activities related to policy forms for personal lines and legislative analysis/drafts, external communications, social media, and legislative/public inquiries. Kimberly also represented OPIC in the Texas Legislature and was the primary representative for various outreach events. Prior to OPIC, Kimberly worked at the Texas Department of Insurance in the Regulatory Policy Division, where she was responsible for policy forms, rule drafting, legislative analysis and legislative enforcement. Kimberly has also held various private sector leadership positions in the property and casualty insurance industry, including National Claims Compliance Manager, Quality Assurance Manager and Claims Service Center Manager. Kimberly is a graduate of Auburn University with a bachelor’s degree in business administration.
Tammy Campion will replace Joe McElrath as the new Deputy Commissioner for Business Process. She currently oversees the day-to-day operations of various programs including Enterprise Automation Services, Information Management Services, and Business Process Services. Tammy’s role includes management of DWC’s technology modernization efforts, Electronic Data Interchange (EDI) processes, systems data and electronic records management. She has served as Director of Business Process Operations since February 2020. Tammy brings over 30 years of experience in the workers’ compensation industry with highly developed managerial skills in leading multi-level program areas and overseeing business operations initiatives through program oversight.
Kate Sidora is Director of External and Media Relations at DWC. In this role, she will manage DWC’s government relations, legislative activities and public relations. Most recently, she served as DWC’s Public Information Officer. Kate will continue to act as spokesperson for DWC and will coordinate all media responses. In her previous role on the communications team, she also developed and managed DWC’s social media pages. Kate started as an outreach specialist at DWC in 2014, where she helped coordinate annual educational conferences and certified certification training for physicians, then transitioned to being a writer and editor for DWC Communications in 2016. Prior to her work at DWC, she served in various capacities in the Texas Division of Governor’s Appointments under former Gov. Rick Perry. Kate received a bachelor’s degree in English from Texas A&M University.
Contact for more information DWCCommunications@tdi.texas.gov.